Express shipping 2/3 days. working: We usually ship your products within 24 / 48h from the time of purchase. Take note, however, that being handcrafted products, it may take longer for the preparation of the shipment, up to 10 days. We will, however, keep you updated once your order has been received. Shipments outside of Europe will take longer and may be subject to customs inspections and duties import, which are entirely the responsibility of the customer.
Return within 14 days: To be eligible for a return, your item must be unused, SEALED in its original packaging and in the same condition in which you received it. ( Pursuant to art.59 of the Consumer Code, for hygienic reasons or related to the health of the consumer, the right of withdrawal is expressly excluded in relation to sealed goods that are not suitable to be returned for hygienic reasons or related to health protection. and were opened after delivery). To open the return, we need proof of purchase and photographic proof of your unused items.
The return cannot be accepted if the masks have been opened from the sealed package and / or if more than 14 days have passed since delivery. The return shipping costs are charged to the customer.
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Express shipping 2-3 work days: We usually ship your products within 24-48 hours from the time of purchase. Note, however, that, as they are handcrafted products, it may take longer to prepare the shipment, which, in any case, will be less than a maximum of 10 days. We will, in any case, keep you updated once your order has been received. Shipping outside Europe will take longer, and may be subject to customs inspections and import duties, which are understood to be entirely the customer's responsibility.
Return within 14 days: To be eligible for return, your item must be unused, SEALED in its original packaging and in the same condition in which you received it. (Pursuant to Article 59 of the Consumer Code, for hygiene and consumer health and protection reasons, the right of return is expressly excluded in relation to sealed goods that are not suitable for return due to having been opened or used after delivery). To proceed with the return, we will need proof of purchase and photographic proof of your unused item.
The return cannot be accepted if the sealed package has been opened or the item removed, or if more than 14 days have passed since delivery. Return shipping costs are charged to the customer.
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