LEGAL NOTES AND PRIVACY
GENERAL CONDITIONS OF SALE
GENERAL CONDITIONS OF SALE
DATE OF PUBLICATION ON THE SITE AND ENTRY INTO FORCE 25/11/2020
1.1. These general conditions of sale (hereinafter also the "CONDITIONS") apply to the purchase of "ANNA TOSCHI" brand products (hereinafter "PRODUCTS" or the singular "PRODUCT") performed through the e-commerce site www .annatoschi.com (hereinafter the "SITE") by users qualifying as "Consumers" pursuant to article 1.2 below. The Site, owned by Toschi pelliccerie srl, with registered office in Rovolon (PD) via ponte delle valli 9, tax code, VAT number and registration number in the Padua Company Register IT00813170289, REA n. PD - 155029 (hereinafter "OWNER / SELLER").
1.2. Purchases of Products made through the Site will see TOSCHI PELLICCERIE SRL as parties, as the seller (hereinafter the "SELLER"), and the person who proceeds to purchase one or more Products for purposes not related to their business, commercial, artisanal or professional, as a buyer (hereinafter the "CONSUMER"), (Seller and Consumer will be collectively referred to hereinafter as the "PARTIES"). Purchase order fulfillment activities, including the delivery of the Products, will be managed directly by the Owner.
1.3. TOSCHI PELLICCERIE SRL is the owner of the rights to the domain name of the Site, logos, trademarks, images and all intellectual property rights relating to the Products presented on the Site, as well as the copyright on the contents of the Site.
1.4. Any communication from the Consumer connected and / or related to the purchase of the Products - including any reports, complaints, requests concerning the purchase and / or delivery of the Products, the exercise of the right of withdrawal, etc. - must be sent to the Seller at the addresses and in the manner indicated on the Site and at the e-mail address firstname.lastname@example.org .
1.5. Each purchase is governed by the general conditions of sale in the version that will be published on the Site at the time the order is sent by the Consumer.
1.6. The Site is dedicated to retail and as such is intended for the exclusive use of Consumers. Non-Consumers are advised not to execute purchase orders. If one or more sales are made to a person who does not qualify as a Consumer, these Conditions will be applied but, notwithstanding the provisions of the same:
a) the buyer will not be granted the right of withdrawal referred to in article 10;
b) the buyer will not be able to benefit from the guarantee on the Products indicated in article 8;
c) the purchaser will not be granted any other protections provided herein in favor of the Consumer, which reflect or comply with mandatory provisions of the law;
d) the sales contract concluded between the Seller and the buyer will be governed by Italian law, with the exclusion of the United Nations Convention on Contracts for the International Sale of Goods - Vienna Convention of 1980.
In case of discrepancy between the General Conditions of Sale in Italian and in another language accepted by the Customer, the meaning and interpretation of the General Conditions of Sale in Italian will prevail.
1.7. Simultaneously with the transmission of the purchase order, the Consumer accepts that the confirmation of the information relating to the order placed and these Conditions are sent by e-mail to the address stated by the same during registration on the Site or during the purchase process. .
1.8. In order to make purchases through the Site, the Consumer must strictly have the age of majority (18 years) and the ability to act, which the Consumer declares to possess.
1.9. Any costs for connecting to the Website via the Internet, including telephone costs, are the sole responsibility of the Consumer, according to the rates applied by the operator selected by the Consumer.
2. CHARACTERISTICS OF PRODUCTS AND THEIR AVAILABILITY IN DIFFERENT GEOGRAPHICAL AREAS
2.1. The Products are sold with the characteristics described on the Site and according to the Conditions published on the Site at the time the order is sent by the Consumer, with the exclusion of any other condition or term.
2.2. The Seller reserves the right to modify these Conditions at any time, at its discretion, without the need to provide any notice to users of the Site. Any changes made will be effective from the date of publication on the Site and will only apply to sales concluded from from that date.
2.3. Prices, Products for sale on the Site and / or their characteristics may be subject to change without notice. These changes operate only for orders not yet confirmed on the date of the change itself. In any case, before sending the purchase order pursuant to point 3 below, the Consumer is invited to check the final sale price.
2.4 The Site can be accessed from all over the world. However, the Products available on the Site can only be purchased by users who request their delivery in one of the countries indicated on the Site.
3. METHOD OF PURCHASE OF PRODUCTS - PERFECTION OF EACH SINGLE PURCHASE CONTRACT
3.1. The presentation of the Products on the Site, which is not binding for the Seller, represents a mere invitation to the Consumer to formulate a contractual purchase proposal and not an offer to the public.
3.2. The purchase order transmitted by the Consumer to the Seller through the Site has the value of a contractual proposal and is governed by these Conditions, which are an integral part of the order itself and that the Consumer, by transmitting the order to the Seller, is required to accept in full and without reservation. Before proceeding with the purchase of the Products, by sending the purchase order, the Consumer will be asked to carefully read these Conditions and the information on the right of withdrawal, to print a copy using the print command and to memorize or reproduce a copy for your own personal use. Furthermore, the Consumer will be asked to identify and correct any errors in entering their data.
3.3. The Consumer's purchase order is accepted by the Seller by sending it to the Consumer, to the e-mail address declared by the latter to the Seller at the time of registration on the Site or sending the order if the Consumer is not registered on the Site. , an e-mail confirming the order itself, which will contain the link to the text of these Conditions, the summary of the order made, including the detailed indication of the price, shipping costs and applicable taxes, and the description of the characteristics of the ordered Product. The Consumer's order, the Seller's order confirmation and the Conditions applicable to the relationship between the Parties will be filed electronically by the Seller in its IT systems and the Consumer may request a copy by sending an e-mail to the Seller at annatoschi. .com @ gmail.com .
3.4. Each purchase contract for the Products is concluded when the Consumer receives the order confirmation from the Seller via e-mail.
4. PROCEDURE FOR SELECTION AND PURCHASE OF PRODUCTS
4.1. The Products presented on the Site can be purchased by selecting the Products of interest to the Consumer and placing them in the appropriate virtual shopping cart. After the selection of the Products, in order to purchase the Products placed in the cart, the Consumer will be invited to (i) register on the Site, providing the requested data, or (ii) to log in, if the Consumer is already registered or (iii) to provide their data in order to complete the order and allow the completion of the contract. If the data indicated in the order are different from those provided during registration on the Site, the Consumer will be asked to confirm their data (by way of example but not limited to: name, surname, etc.), as well as the address where to deliver the selected Products, the billing address and, optionally, a telephone number where you can contact him for any communications relating to the purchase made . The Consumer will display a summary of the order to be executed, of which he can modify the contents: therefore, the Consumer, after careful reading, must expressly approve these Conditions, by means of the appropriate check-box on the Site and finally, through the "Enter order" button, the Consumer will be asked to confirm his order, which will thus be definitively sent to the Seller and will produce the effects described in the previous par. 3.2. of this contract. The Consumer will also be asked to choose the shipping method and the payment method, among those available.
Using PayPal as a payment method, you will be redirected to the website www.paypal.com/uk where it will be possible to pay for the products according to the procedure provided and regulated by PayPal and the contractual terms and conditions as agreed between the user and PayPal. The data entered on the PayPal website will be processed directly by PayPal; therefore they will not be sent to ANNA TOSCHI or shared. ANNA TOSCHI is therefore not aware of and cannot in any way record the details of the credit card used for payment by the Customer via PayPal.
(2) In case of payment via PayPal, the total amount due will be charged by PayPal to the Customer at the time of the conclusion of the online contract. In case of termination of the purchase contract and for any other type of refund, for any reason, the refund will be credited by PayPal to the Customer. The time required for crediting depends exclusively on PayPal and the banking system. Once the credit order has been placed in favor of the customer, ANNA TOSCHI cannot be held responsible for any delays or omissions in crediting the Customer with the refund. To dispute these cases, the Customer must contact PayPal directly.
For accounting and administrative needs, the Seller reserves the right to verify the personal details indicated by the Consumer. After sending the order in the manner described above, the Consumer will receive from the Seller, at the e-mail address declared by the Consumer himself to the Seller at the time of registration on the Site or the transmission of the order if the Consumer is not registered to the Site, an e-mail to take charge of the order itself containing the summary of the order placed and the description of the characteristics of the ordered Product.
3.3. If one or more Products are temporarily unavailable on the Site, this circumstance will be indicated in the relevant product sheet and the Consumer may in any case carry out a pre-order of this Product through the Site, exclusively by credit card. The Consumer will be notified, by e-mail sent by the Seller, on the availability status of the Product subject to the pre-order. If in the same order sent by the Consumer to the Seller with the aforementioned methods there is both an available Product and a Product in pre-order, the Consumer acknowledges and expressly accepts that the relative delivery will be carried out by the Seller, within the terms and with the methods referred to in the following par. 5.2, only when the pre-order Product is available, as communicated by e-mail from the Seller to the Consumer.
4.2. If during the selection procedure of the Products on the Site referred to in point 4.1 above, the Consumer finds that the price of one or more of the Products he intends to select for the subsequent purchase is clearly lower than that normally applied, net of any discounts and / or promotions in force at that time, due to an obvious technical problem on the Site, please do not complete your purchase order and report the aforementioned technical error to the Seller's Customer Service by sending an e-mail to the e-mail address email@example.com .
5. DELIVERY OF GOODS AND ACCEPTANCE
5.1. The Site indicates the availability of the Products and the approximate delivery times of the same; however, such information is to be considered purely indicative and not binding for the Seller.
5.2 The Seller undertakes to do everything in its power to comply with the delivery times indicated on the Site and, in any case, to carry out the delivery in a maximum time of 30 (thirty) days starting from the day following that in to which the Consumer sent the order. In case of non-execution of the order by the Seller, due to the unavailability, even temporary, of the Product, the Seller will provide written communication to the Consumer and will refund any sums already paid by the Consumer for the payment of the Product pursuant to the following par. 5.3. If the Consumer has chosen bank transfer as the payment method, the delivery period will start from the receipt of the payment by the Seller.
5.3. The shipment of the Products ordered by the Consumer will take place in the mode selected by the Consumer, among those available and indicated on the Site at the time the order is sent. The Consumer undertakes to promptly check and as soon as possible that the delivery includes all and only the Products purchased and to promptly inform the Seller of any defect in the Products received or of their discrepancy with the order placed, according to the procedure of referred to in the following art. 8 of these Conditions, failing that, the Products will be considered accepted. Should the packaging or wrapping of the Products ordered by the Consumer arrive at their destination clearly damaged, the Consumer is invited to refuse delivery by the carrier / forwarder or to accept delivery "with reserve".
6. PRICES, SHIPPING COSTS, TAXES AND TAXES
6.1. The price of the Products is that indicated on the Site at the same time as the Consumer sends the order. The prices include standard packaging costs, VAT (if applicable) and any indirect taxes (if applicable), unless otherwise indicated, they do not include shipping costs, which are calculated before the order confirmation sent by the Seller to the Consumer. and that the Consumer himself undertakes to pay the Seller in addition to the price indicated on the Site.
6.2. The Consumer must pay the total price to the Seller, as indicated in the order and in the order confirmation sent by e-mail from the Seller to the Consumer.
6.3. If the Products are to be delivered in a country outside the European Union, the total price indicated in the order and confirmed in the order confirmation, including indirect taxes (if applicable), is net of any customs duties and any other sales tax, which the Consumer undertakes from now on to pay, if due, in addition to the price indicated in the order and confirmed in the order confirmation, in accordance with the provisions of the law of the country in which the Products will be delivered . The Consumer is invited to inquire with the competent bodies of their country of residence or destination of the Products, in order to obtain information on any duties or taxes applied in their country of residence or destination of the Products.
6.4. Any additional costs, charges, taxes and / or duties that a given country may apply, for any reason whatsoever, to the Products ordered under these Conditions are the sole responsibility of the Consumer.
6.5. The Consumer declares that the lack of knowledge of the costs, charges, duties, taxes and / or taxes referred to in the previous paragraphs. 6.3. and 6.4., at the time of sending an order to the Seller, cannot constitute grounds for termination of this contract and that it cannot in any way charge the aforementioned charges to the Seller.
7.1. The Consumer expressly accepts that the execution of the contract by the Seller will begin when the price of the purchased Product / s is credited to the Seller's current account.
7.2. Payment can be made via PayPal, under the conditions described below.
The Customer will be redirected to the website www.paypal.com/uk where it will be possible to pay for the products according to the procedure provided and regulated by PayPal. The data entered on the PayPal website will be processed directly by PayPal; therefore they will not be sent to Toschi Pelliccerie Srl or shared. Toschi Pelliccerie Srl is therefore not aware of and cannot in any way record the details of the customer's credit card communicated to PayPal.
With payment via PayPal, the total amount due will be charged by PayPal to the Customer at the time of the conclusion of the online contract. In case of termination of the purchase contract and for any other type of refund, for any reason, the refund can be credited to the Customer's PayPal account. The time required to credit the payment instrument connected to this account depends exclusively on PayPal and the banking system. Once the credit order has been placed in favor of this account, Toschi Pelliccerie Srl cannot be held responsible for any delays or omissions in crediting the Customer with the refund. To dispute these cases, the Customer must contact PayPal directly.
The Customer expressly acknowledges and accepts that, upon entering their data on the PayPal website to make the first purchase, a specific procedure will be automatically activated which, through an automatic Customer recognition system, will allow them to complete any future orders with PayPal without having to log in again with your credentials. (https://www.paypal.com/uk/webapps/mpp/ua/useragreement-full)
The Seller may allow additional payment methods, indicating them in the payments section of the Site.
7.3. If the payment is made by credit card, the Consumer will be transferred to a secure site and the credit card details will be communicated directly to the Bank that will handle the payment on behalf of the seller, such data are not accessible by the seller.
7.4. The Seller will promptly send the Consumer, if required by applicable law, in electronic format via e-mail to the address declared by the same, the tax receipt relating to the purchase made, if the Products purchased are intended to be delivered in the Italian territory, or attached in paper format to the Products purchased, in all other cases.
8. SELLER'S LEGAL GUARANTEE OF CONFORMITY, REPORTING OF CONFORMITY DEFECTS AND WARRANTY INTERVENTIONS
8.1. Pursuant to and for the purposes of the European Directive 44/99 / EC and the Italian Legislative Decree no. 206/2005 (hereinafter "CODE OF CONSUMPTION"), the Seller guarantees the Consumer that the Products will be free from design and material defects and conform to the descriptions published on the Site for a period of 2 (two) years from the date of delivery. of the Products to the Consumer. The application of any warranty is excluded in case of use or washing of the Product that does not conform to that of the Product and to the instructions / warnings provided by the Seller and / or the Owner, or reported in the reference illustrative documentation, in the tags or in the labels.
8.2. Under penalty of forfeiture of this warranty, the Consumer has the duty to report any defects and non-conformities within and no later than 2 (two) months from discovery, by e-mail to firstname.lastname@example.org , with the indication of the defect and / or non-conformity found, as well as the relative required documentation (at least 1 (one) photograph of the Product, the order confirmation sent by the Seller and / or the tax receipt).
8.3. Following receipt of the email and related documentation, the Seller will evaluate the defects and non-conformities reported by the Consumer through the assistance service and, after having carried out the quality checks to verify the actual non-conformity of the Product, will decide whether authorize the return of the Products by providing the Consumer with a reply containing the instructions to perform the return, by e-mail to the address provided by the latter during the registration process on the Site or when transmitting the order. The authorization to return the Products will in no way constitute recognition of defects or non-conformities, the existence of which must be ascertained after the return. The Products for which the Seller has authorized the return must be returned by the Consumer, together with a copy of the return authorization communication, applying the pre-printed label with the Return Code present in the order received on the package containing the Products being returned. within 30 (thirty) days of reporting the defect or non-compliance, to the following address:
Toschi Pelliccerie Srl
Via San Matteo 1
35030 - Veggiano (PD)
8.4. In case of defects or non-conformities, the Consumer will have the right to have the Product restored to conformity by the Seller, by repair or replacement, or to alternative remedies in the cases expressly provided for by art. 130 of the Legislative Decree n. 206/2005.
If the Seller has undertaken to reimburse the Consumer the price paid, the reimbursement will be made, where possible, by the same payment method used by the Consumer when purchasing the Product or by bank transfer. It will be the responsibility of the Consumer to communicate to the Seller, again via e-mail at email@example.com , the bank details to make the transfer in his favor and to ensure that the Seller is put in a position to be able to return the amount due. .
With regard to the legal guarantee of the Seller, we invite you to read the specific document published on the Site.
In any case of return of the goods, the reimbursement of shipping costs in favor of the consumer is charged to the cost of shipping the return and offset with it.
9. LIABILITY FOR DAMAGE FROM DEFECTIVE PRODUCTS
9.1. As for any damage caused by defects in the Products, the provisions of the European Directive 85/374 / EEC and the Consumer Code apply. The Seller, in the capacity of distributor of the Products through the Site, is free from any liability, none excluded and / or excepted, indicating, at the request of the damaged Consumer, the identity and address of the relative manufacturer.
10. RIGHT OF WITHDRAWAL
10.1. Without prejudice to the exceptions referred to in Article 59 of the Consumer Code, the Consumer is granted the right to withdraw from any contract concluded pursuant to these Conditions, without having to provide any reasons and without any penalty, within the term of 14 (fourteen ) days from when (i) the Product was delivered or (ii) in the case of the purchase of multiple Products delivered separately with a single order, the last product was delivered.
10.2. To exercise the right of withdrawal, you can send an explicit declaration through the contact form or to the e-mail address firstname.lastname@example.org , of your decision to withdraw.
10.3. Following the provisions of point 10.2 above, the Consumer will receive an e-mail confirming the exercise of the withdrawal, containing, in the event that he has already received the ordered product in the meantime, the instructions to proceed with the return of the product, to be sent no later than over the next 15 days to:
Toschi Pelliccerie Srl
Via San Matteo 1
35030 - Veggiano (PD)
10.4. If the Consumer has received the product, he is required to return it to the address above without undue delay and, in any case, within 15 days from the day on which you communicated the withdrawal. The deadline is met if the Consumer returns the goods before the expiry of the 15-day period. The risks and direct costs of returning the goods, as well as proof of this, will be borne by the Consumer. If the Consumer exercises the withdrawal through the site, before confirming the request for withdrawal, the cost for the return of the goods will be indicated, if he wishes to use the return service offered by the site.
10.5. In the event of withdrawal, the Consumer will be reimbursed for the payments made, including delivery costs (with the exception of the additional costs arising from the possible choice of a type of delivery other than the least expensive type of standard delivery offered), without undue delay and , in any case, no later than 15 days from the exercise of the withdrawal. These refunds will be made using the same payment method used by the Consumer for the initial transaction, unless the Consumer requests a refund on a different means of payment, in which case any additional costs deriving from the different means of payment will be charged to the Consumer. The refund may be suspended until receipt of the goods or until the Consumer demonstrates that he has returned the goods, if earlier.
10.6. The Consumer is responsible for the decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods. Therefore, if the returned goods are damaged (for example with signs of wear, abrasion, scratches, scratches, deformations, etc.), not complete with all their elements and accessories (including labels and tags unaltered and attached to the product) , not accompanied by the attached instructions / notes / manuals, original packaging and packaging and the guarantee certificate, where present, the Consumer will be liable for the decrease in the value of the asset, and will be entitled to a refund of the amount equal to the residual value of the Product . To this end, therefore, the Consumer is invited not to manipulate the goods beyond what is strictly necessary to establish the nature, characteristics and functioning of the same and to cover the original packaging of the Products with other protective packaging that preserves its integrity and protect it during transport even from writings or labels.
10.7. Exclusions from the right of withdrawal - Pursuant to art. 59 of the Consumer Code, for hygienic reasons or related to the consumer's health, the right of withdrawal is expressly excluded in relation to sealed goods that are not suitable to be returned for hygienic reasons or related to health protection and were opened after delivery. ;
11. INTELLECTUAL PROPERTY RIGHTS
11.1. The Consumer declares to be informed that all trademarks, names, as well as any distinctive sign, denomination, image, photograph, written or graphic text used on the Site or relating to the Products are and remain the exclusive property of Toschi Pelliccerie Srl and / or its successors in title, without the Consumer having any rights over the same from accessing the Site and / or purchasing the Products.
11.2. The contents of the Site may not be reproduced, neither in whole nor in part, transferred by electronic or conventional means, modified, or used for any purpose without the prior written consent of Toschi Pelliccerie Srl.
12. CONSUMER DATA AND PRIVACY PROTECTION
12.2. The Consumer declares and guarantees that the data provided to the Seller during the registration and purchase process are correct and truthful.
12.3. The Consumer may at any time update and / or modify their personal data provided to the Seller through the appropriate section of the Site "My Account" accessible after authentication.
13.1. Although the Seller takes measures to protect personal data against their possible loss, falsification, manipulation and improper use by third parties, due to the characteristics and technical limitations relating to the protection of electronic communications via the Internet, the Seller cannot guarantee that the information or data displayed by the Consumer on the Site, even after the Consumer has authenticated (login), cannot be accessed or viewed by unauthorized third parties.
13.2. The Seller, with regard to the data relating to payments by credit card, makes use of banks that adopt technological systems to ensure the highest levels of reliability, security, protection and confidentiality in the transmission of information via the web.
14. APPLICABLE LAW, ATTEMPT FOR CONCILIATION AND JURISDICTION
14.1. Each sales contract concluded between the Seller and the Consumers pursuant to these Conditions will be governed and interpreted in accordance with Italian laws and in particular by the Consumer Code, with specific reference to the legislation on distance contracts and by the legislative decree of 9 April 2003. n. 70 on certain aspects concerning electronic commerce. In any case, any rights attributed to Consumers by mandatory provisions of law in force in the State of the latter will be reserved.
14.2. In the event of disputes between the Seller and a Consumer, we guarantee our participation in an attempt at amicable conciliation that each Consumer will be able to promote before RisolviOnline, an independent and institutional service provided by the Arbitration Chamber of the Milan Chamber of Commerce, which allows you to reach a satisfactory agreement, with the help of a neutral and competent conciliator, in a friendly and safe way on the internet. For more information on RisolviOnline regulations or to send a conciliation request, access www.risolvionline.com .
14.3. As an alternative to the conciliation attempt referred to in point 14.2 above, the Consumer also has the right to access the European Online Dispute Resolution platform (the EUROPEAN ODR PLATFORM) for the resolution of any dispute between Seller and Consumer. The European ODR Platform is developed and managed by the European Commission, in compliance with Directive 2013/11 / EU and EU Regulation no. 524/2013, in order to facilitate the independent, impartial, transparent, effective, rapid and fair out-of-court resolution of disputes concerning contractual obligations deriving from sales or online services contracts between a consumer resident in the Union and a professional established in the Union through the intervention of an ADR (alternative dispute resolution) body that has joined it, which can be selected from a specific list available there. For more information on the European ODR Platform or to initiate, through the latter, an alternative resolution procedure for a dispute relating to this contract, access the following link: http://ec.europa.eu/odr . The Seller's e-mail address to be indicated in the European ODR Platform is the following: email@example.com .
14.4. If you do not adhere to the conciliation attempt referred to in paragraph 14.2 or 14.3 above, or if this attempt should be unsuccessful, the dispute will inevitably be the responsibility of the Court of Padua.
GENERAL CONDITIONS OF USE
Welcome to the site "www.annatoschi.com", official online boutique of toschi Pelliccerie srl, with registered office in Rovolon (PD) via ponte delle valli 9, tax code, VAT number and registration number in the Padua Company Register IT00813170289 , REA n. PD - 155029 (hereinafter the "SITE").
Access to and use of the Site are governed by these General Conditions of Use (hereinafter the "General Conditions"). Access and use of the Site, as well as the purchase of products, presuppose, on your part, the reading, knowledge and acceptance of these General Conditions as well as the general conditions of sale.
If you do not agree, in whole or in part, with the General Conditions of the Site, please do not use our website and stop browsing it.
Anyone who accesses and uses the Site, implicitly, through access and use, declares not to use the Site for illegal purposes or in any case contrary to the current laws.
TOSCHI PELLICCEREI SRL may modify or simply update, in whole or in part, these General Conditions. Changes and updates to the General Conditions will be notified to users on the Site Homepage as soon as they are adopted and will be binding as soon as they are published on the Site in this section.
If a clause of these General Conditions of Use is deemed illegal, void or for any reason ineffective, its invalidity or ineffectiveness will not affect the validity or effectiveness of the remaining provisions.
2. CONTENT OF THE SITE
Access to and use of the Site, including viewing the web pages, communicating with TOSCHI PELLICCEREI SRL, the ability to download product information and purchase them on the website, are activities conducted by our users exclusively for purposes personal unrelated to any commercial, entrepreneurial and professional activity.
3. LIMITATION OF LIABILITY
By accessing the Site you will be the one and only responsible for the use of the same and its contents. In fact, TOSCHI PELLICCEREI SRL cannot be held responsible for any use of the Site and its contents that does not comply with the laws in force by each of its users, without prejudice to the liability of TOSCHI PELLICCEREI SRL for willful misconduct and gross negligence. In particular, you will be the one and only responsible for the possible insertion and communication of information and data that is incorrect, false or relating to third parties, without these having given their consent, as well as in consideration of unauthorized use. correct of the same.
Finally, since each material will be downloaded or obtained through the use of the service at the user's choice and risk, any responsibility for any damage to computer systems or loss of data resulting from the download operations falls on the user and cannot be attributed. to TOSCHI PELLICCEREI SRL. TOSCHI PELLICCEREI SRL declines all responsibility for any damage resulting from inaccessibility to the services on the Site or from any damage caused by viruses, damaged files, errors, omissions, service interruptions, deletion of contents, problems connected to the network, providers or links telephone and / or telematic, to unauthorized access, to alteration of data, to the failure and / or faulty functioning of the user's electronic equipment.
The user is responsible for the custody and correct use of his personal information, including the credentials that allow access to the reserved services, as well as for any harmful consequence or prejudice that may arise against TOSCHI PELLICCEREI SRL or third parties following the incorrect use, loss, theft of such information.
5. INTELLECTUAL PROPERTY RIGHTS
All content, in any format, published on the Site, including web pages, graphics, colors, schemes, tools, fonts and website design, diagrams, layout, methods, processes, the functions and software that are part of the Site are protected by copyright and any other intellectual property right of TOSCHI PELLICCEREI SRL and other rights holders. Reproduction, in whole or in part, in any form, of the Site and its contents, without the express written consent of TOSCHI PELLICCEREI SRL is prohibited. TOSCHI PELLICCEREI SRL have the exclusive right to authorize or forbid direct or indirect, temporary or permanent reproduction, in any way or form, in whole or in part, of the Site and its contents. With regard to the use of the Site, you are only authorized to:
(i) view the website and its contents;
(ii) carry out all those other temporary acts of reproduction, without their own economic significance, which are considered transitory or ancillary, an integral and essential part of viewing the site and its contents;
(iii) all other navigation operations on the website that are performed only for a legitimate use of the same and its contents.
Any further act of reproduction must be considered prohibited and, in the case, must be, from time to time, authorized by TOSCHI PELLICCEREI SRL or, if necessary, by the authors of the individual works contained on the website. Such reproduction operations, where authorized, must in any case be carried out for lawful purposes and in compliance with the copyright and other intellectual property rights of TOSCHI PELLICCEREI SRL and the authors of the individual works contained on the website. The authors of individual works published on the Site have, at any time, the right to claim the authorship of their works and to oppose any deformation, mutilation or other modification of the works themselves including any act to damage caused to the works, which is prejudicial to their honor or reputation. You undertake to respect the copyright of the artists who have chosen to publish their works on the Site or who have collaborated with the latter to create new expressive and artistic forms intended to be published, even if not exclusively on the website. , or, again, which form an integral part of it. Furthermore, you are not, under any circumstances, authorized to use, in any way and form, the contents of the website and every single work protected by copyright and any other intellectual property right. By way of example, you will not be able to alter or, in any other way, modify the protected contents and works without the consent of TOSCHI PELLICCEREI SRL and, where necessary, of the individual authors of the works published on the Site.
6. APPLICABLE LAW
These General Conditions are governed by Italian law and interpreted in accordance with the same, including, by way of example and not exhaustive, any dispute concerning the existence, validity and effectiveness of the General Conditions and any other agreement that makes them. referral.
If you are a consumer, for the legal relationships governed by these General Conditions, please refer in particular to the legislative decree 6 September 2005, n. 206, bearing the "Consumer Code", and subsequent additions and amendments.
8. POSTPONEMENT CLAUSE
For anything not provided for by these General Conditions, please refer to the General Conditions of Sale, where applicable.
RETURNS AND REFUNDS - EXCLUSIONS OF THE RIGHT OF WITHDRAWAL
RIGHT OF WITHDRAWAL INFORMATION - LEGAL GUARANTEE OF CONFORMITY AND RETURN FOR DEFECT OR NON-CONFORMITY
RIGHT OF WITHDRAWAL
If for any reason you are not satisfied with your purchase, you can return the products WITHIN 14 DAYS FROM THE DATE OF RECEIPT OF THE ORDER.
Upon receipt of the order, you will still have to wait 24 hours to allow the update of successful delivery within your personal account. Once the update has taken place, the possibility of proceeding with the return request will be enabled.
If you are already registered on the site, make the return directly from your reserved area. If you are not registered, you can request it by clicking on the "Unregistered User" link below.
REGISTERED USER - NOT REGISTERED USER
HOW TO REQUEST RETURNS
If you want to make a return, follow these simple steps:
1. After 24 hours of receiving the order, LOGIN TO YOUR ACCOUNT HERE: Login. Click on the "REQUEST RETURN" section. INDICATE THE ORDER CONTAINING THE ITEMS YOU WISH TO RETURN OR REPLACE, SPECIFYING THE REASON AND THE REQUEST.
We remind you that, apart from the cases of returns as part of the exercise of the right of withdrawal, only products that are received damaged, defective or incorrect can be replaced: replacements for size changes are not accepted.
2. Look at your mailbox, YOU WILL RECEIVE A CONFIRMATION EMAIL OF ACCEPTANCE OF YOUR REQUEST.
If you choose to use our courier, the costs of the service will be deducted from the refund of the products.
3. Insert the products in the original packaging: the products must be returned in the same condition in which you received them, that is in perfect condition, complete with all their elements, unused, with the original packaging and any attached manuals , labels and tags still attached to the product.
The returned items will be checked by our warehouse to verify that they have been returned intact and we will charge you for any possible decrease in the value of the asset, refunding you only the residual value of the Product.
4. When your return request is accepted, send your return to the following address:
Via San Matteo 1
35030 - VEGGIANO (PD)
5. Keep the shipping receipt
6. When the return is returned to our warehouse, we will issue the refund.
EXCLUSIONS FROM THE RIGHT OF WITHDRAWAL
Pursuant to art. 59 of the Consumer Code, for hygienic reasons or related to the consumer's health, the right of withdrawal is expressly excluded in relation to sealed goods that are not suitable to be returned for hygienic reasons or related to health protection and were opened after delivery. ;
LEGAL CONFORMITY GUARANTEE - RETURNS FOR DAMAGED, DEFECTIVE OR INCORRECT ITEMS
In the event of defects and / or non-conformities, you will have the right to restore the conformity of the product, by repair or replacement, or to alternative remedies in the cases expressly provided for by art. 130 of the Legislative Decree n. 206/2005.
If you have received a damaged, non-compliant, defective or incorrect product, you can request the repair or replacement or refund of the item no later than 2 (two) months after discovery. Pursuant to and for the purposes of the European Directive 44/99 / EC and articles 128 and ss. of the Italian Legislative Decree n. 206/2005 (Consumer Code), the products you have purchased are covered by the legal guarantee of conformity, which covers the lack of conformity of the products for a maximum period of 24 (twenty-four) months from their delivery.
To request a refund, follow the instructions indicated in the previous paragraph - "Return Request" - indicating as SPECIFIC REASON "DAMAGED, NON-CONFORMING OR INCORRECT PRODUCT" and attaching one or more images of the item in question, in which it is clearly visible the defect.
Once the procedure has been completed, YOU WILL RECEIVE A CONFIRMATION EMAIL containing the courier's contacts and all the instructions to proceed with the shipment. The authorization to return the product will in no way constitute recognition of non-compliance, the existence of which must be verified by us after the return. We reserve the right to refund the defective item only after having carried out the appropriate quality checks, to verify the actual non-conformity of the returned product.
In the event that the non-conformity of the product is ascertained, we will refund with the same payment method used for the purchase (credit card, prepaid card, PayPal, etc.) or by bank transfer.
Without prejudice to the provisions of Article 14 of the General Conditions of Sale, if you want information on the possibility of joining the European ODR Platform for the alternative resolution of disputes that may arise in relation to purchases made on our site, or if you intend to start a new procedure of alternative resolution through the European ODR Platform, access the following link: http://ec.europa.eu/odr .
SELLER'S LEGAL WARRANTY
All original products bearing the “Anna Toschi” brand are covered by the seller's two-year legal guarantee provided for by the Consumer Code (Legislative Decree No. 206 of 6 September 2005).
The legal guarantee of conformity is provided for by the Consumer Code (articles 128 et seq.) And protects the consumer in the event of the purchase of defective products, which malfunction or do not respond to the use declared by the seller or to which that good is generally intended. Pursuant to Article 129 of the Consumer Code, a product has a lack of conformity if it is not suitable for the use to which products of the same type are normally used, if it does not comply with the seller's description in terms of quality or performance, or if it does not have the usual qualities and performances of a good of the same type, which the consumer can reasonably expect given the nature of the product. Only consumers, or natural persons who have purchased a product for use not inherent in a commercial, entrepreneurial or professional activity, have the right to request the application of the legal guarantee pursuant to the Consumer Code. Therefore, invoices bearing the VAT number of a company or a professional do not give the right to the rights under the legal guarantee. Pursuant to articles 128 to 135 of the Consumer Code, consumers have the right to have the defective goods repaired or replaced by the seller, without charge, unless the requested remedy is impossible or excessively expensive compared to the other. If replacement or repair is not possible, the consumer is still entitled to a reduction in the price or to have a sum back, commensurate with the value of the goods, against the return of the defective product to the seller. The consumer can assert his rights regarding the legal guarantee of conformity by contacting the seller of the goods directly, even if different from the manufacturer.
The legal guarantee lasts two years from the delivery of the goods and must be enforced by the consumer within two months from the discovery of the defect: this means that the consumer can request the seller of a product to apply the remedies of the legal guarantee for lack of conformity that occurred within 24 months following delivery of the product. The consumer must report the defect within 2 months of discovery. THEREFORE YOU MUST ALWAYS KEEP THE PROOF OF PURCHASE (receipt or receipt or sales invoice in the case of online purchase).
In the event that a consumer discovers that a product bearing the "Anna Toschi" brand has a lack of conformity, he can contact the following Email address firstname.lastname@example.org
Once the report has been received, our company will:
• examine the product to verify if the problem is easy and immediate to resolve or if, on the contrary, there are obvious reasons for the exclusion of the Legal Guarantee (eg expiry of the term of coverage, manifest presence of accidental damage or damage caused by the consumer);
• collect and manage information relating to the product and the customer for the purpose of managing assistance;
• send the product for appropriate checks and any repairs to the manufacturer or replace the product itself if the repair is impossible or excessively expensive;
• manage the logistical process of returning the product.
If the lack of conformity is not found, we will communicate to the customer the quote for any repairs; the customer can decide whether or not to carry out the repair at his own expense. In this case, any transport costs are also charged to the Customer.
Purchases made on the site "www.annatoschi.com" can be paid via PayPal, using your credit card or PayPal account, if any.
The Seller may allow additional payment methods, indicating them in the payments section of the Site.
Once the order is completed, you will receive a confirmation e-mail containing your Order Number and a summary of the details of your purchase. Remember that you can check the status of your order at any time in the appropriate section of your profile.
The shipment of products purchased on "www.annatoschi.com" takes place on average within 2 working days from the order, delivery on average within 3 working days in Italy and the EU and within 8 days for all other destinations.
Take note, however, that being handcrafted products, it may take longer to prepare the shipment, up to 10 days. However, we will keep you updated once your order is received. Shipments outside of Europe will take longer and may be subject to customs inspections and import duties, which are entirely the customer's responsibility.
Delivery times may be delayed in the case of temporary unavailability of a product or holidays; carriers do not deliver on 25/12, 26/12, 01/01 and on weekends.
For customized orders, shipping times will be calculated starting from the receipt of the availability confirmation e-mail.
Given the health emergency now present in Italy, it is not possible to guarantee the delivery of orders in the areas most affected by cases of contagion according to the times normally provided.